Refund policy

Thank you for purchasing an Alison McDonald jewellery piece.
Please choose your piece carefully, these are hand made items that take time to produce specifically for you. We do not offer refunds on physical items unless the item is faulty which in most cases can be repaired or replaced. Please email alison@alisonmcdonald.com.au if you receive a faulty item.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be exchanged.

Any item that is returned more than 30 days after delivery cannot be exchanged.

REFUNDS ON FAULTY ITEMS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping policy

These pieces are hand crafted to order. Please allow 10-15 business days for your piece to be completed before it is shipped. Once completed your order will be sent express post with signature upon delivery and tracking via Australia Post. Posting within Australia parcels should be received in 1-2 business days. Due to the handmade nature, each piece might vary slightly from the one pictured.

Free shipping for orders over $100 within Australia

For international shipping contact me via my contact page.

All orders will be dispatched once payment confirmation has been received. Customers should receive their goods within 14 days or subject to local, interstate travel time.

Orders will be shipped via Australia Post and be delivered between Monday to Friday 9am to 5pm excluding Public holidays (subject to their terms and conditions).

Please make sure all customer shipping details are correct as we cannot redirect any orders once they have been dispatched.

All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.

In the event that there is no one in attendance at the nominated delivery address, couriers including Australia Post may leave a parcel collection card or instruction for arranging redelivery.

DAMAGE, DEFECTS AND LOSS IN TRANSIT

Any complaint concerning damage, short delivery, loss in transit or defect must be made within 7 working days of the customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later.